Are these authentic Hoi An lanterns?
Yes. Every lantern sold by LongDenViet is handmade using traditional Hoi An techniques — split bamboo frames tied by hand, silk or organza fabric stretched and secured without machinery. Our craftsmen are from families who have been making lanterns in Hoi An for 2–3 generations. We do not sell machine-made or imported lanterns.
Do you ship internationally?
Yes, we ship to 50+ countries via DHL Express, FedEx and Vietnam Post EMS. Shipping time: 5–10 business days to USA/Europe, 3–7 days to Southeast Asia and Australia. All shipments are carefully packaged in custom boxes with foam inserts to prevent damage. We provide full tracking from our warehouse to your door.
What is the minimum order for wholesale pricing?
Minimum 10 pieces for wholesale pricing (15% discount). From 50 pieces you receive 20% off and priority production scheduling. From 200 pieces we offer 25% discount plus free logo printing on all lanterns. There is no minimum for retail single-piece orders.
Can I customize color, size and design?
Absolutely. We accept fully custom orders: any color from our 50+ fabric swatches (or match your Pantone code), custom sizes from 15cm to 120cm diameter, custom shapes, custom logo embroidery or screen printing. We send digital mockups for approval before production. Minimum 20 pieces for custom orders. Production time 5–10 business days.
How do I place a bulk/wholesale order?
Contact us via WhatsApp (+84905151701) or email (sales@longdenviet.com) with your requirements: quantity, style, size, color and delivery address. We respond within 2 hours during business hours (08:00–21:00 GMT+7, 7 days). We'll send you a proforma invoice, production timeline and payment options. Payment: bank transfer (TT), PayPal or Western Union for international orders.
Can I visit your showroom in Ho Chi Minh City?
Yes, you are very welcome. Our showroom at 262/1/93 Phan Anh, Phu Thanh Ward, Tan Phu District is open daily 08:00–21:00. No appointment needed for retail visits. For wholesale buyers wishing to see our full catalog and discuss custom orders, WhatsApp us in advance so we can prepare samples.
Do you have samples available?
Yes. We can ship a sample pack of 3–5 lanterns to your address before you commit to a large order. Sample cost is regular retail price + shipping. Sample fees are fully deducted from your first wholesale order if you proceed within 60 days.
What payment methods do you accept for international orders?
International bank transfer (TT/SWIFT), PayPal, Western Union and Wise. For orders above USD 500, we typically require 50% deposit with balance paid before shipment. We provide commercial invoice, packing list and certificate of origin for customs clearance.
Are your lanterns safe for indoor use? What about fire risk?
All our lanterns are designed for indoor decorative use with LED bulbs (not open flame). The fabric is treated for light fire resistance. We include LED bulb adapters with international plug standards (EU, US, UK, AU) in wholesale orders upon request. For outdoor use, we recommend our weather-treated rattan and bamboo styles.
Do you have a product catalog or lookbook?
Yes. WhatsApp us and we'll send our full digital catalog (PDF, 80+ pages) with all styles, sizes, colors and wholesale pricing. We also have a video lookbook showing lanterns installed in real hotel and restaurant projects.
